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Shipping & Returns

FREE Shipping:
Sister Sprinkles - Ships all order of $35+ for FREE within the Continental USA. For orders out side of the USA - please email: support@sistersprinkles.com so that we can provide you with an accurate estimate of your shipping rate.
Shipping:
  • Current processing time is 3-5 days business days after payment is received (not including weekends). *We will do our best to get your orders processed and shipped as soon as possible.
  • Your order will arrive within 3-5 business days after it has been processed. Postal delivery delays once your items have been shipped are not in our scope of control.
  • Tracking numbers will be provided on ALL shipments.
  • Shipping time of 2-5 days (via USPS) is IN ADDITION to the processing time (noted above).
  • Shipping is via USPS Priority and is weight based.
  • Shipping outside of the US will have an additional fee (*USPS rates)
  • Sister Sprinkles does not currently ship internationally. Please email: support@sistersprinkles.com if you are wanting to place an international order.
  • Local Pick-Up is AVAILABLE! Sister Sprinkles is located in Killeen, Texas. If you are local (ie: Killeen, Harker Heights, Copperas Cove, Belton, Temple, or surrounding city/county) and want to save money on shipping, just choose the local pick-up option instead of shipping at 'check out'. Sister Sprinkles will email you to arrange a 'pick-up' appointment at a location in Killeen, Texas.

Returns:

  • Sister Sprinkles does not accept returns or exchanges. All sales are final unless the item you purchased is defective.
  • In the event you receive a defective item, damaged item, or are missing an item from your order, please contact Sister Sprinkles at: support@sistersprinkles.com within 7 days of delivery.
  • For a defective item include: your name, invoice number, a photo(s) of the item, and description of the defective item needs to be emailed to: support@sistersprinkles.com
  • For a damaged item include: your name, invoice number, photo(s) of the item AND pictures of the shipping box so that we can help you to file a claim with USPS.
  • For a missing item include: your name, invoice number, and identify the item that is missing.
  • Sister Sprinkles will issue a replacement item or issue store credit.
  • NOTE: Damaged or defective items, which have been OPENED and/or USED will not receive a credit or replacement.